Delivery & Costs
All deliveries over £75 are free of charge. Please contact us for other zones, we try and keep postage the same wherever possible. Please see ‘Standard Delivery’ below for delivery times.
Standard delivery is £3.95 per order (for UK Deliveries). Please allow 3-5 working days for standard UK delivery, although we aim for delivery within 2-4 working days. Working days exclude weekends and bank holidays. (These estimates may be extended slightly around busy times such as Christmas).
Notifications – You will receive an email from us confirming your order (please check your spam file if it does not come through). We aim to dispatch as quickly as possible and we will send an email notification with tracking numbers once your item has been dispatched.
We update our stock levels continually. In the unlikely event a product is out of stock or will be delivered later than expected, we will contact you by email or phone as soon as possible.
We carefully select our products and hope that you will be delighted with your purchase. All products are covered by our 14-day money-back guarantee. We understand that occasionally you may wish to return an item. We are happy to refund the cost of the item (excluding delivery costs) or offer a replacement of something more suitable. If you would like a refund, we would ask you to follow the procedure below:
- If you wish to return an item, we must ask that you notify us in writing or via email within 14 days of the day you received your goods.
- Please return the goods to us within 15 days of the day you originally received your goods.
- The goods must be returned to us in the same condition they were sold (ie. unopened, unused and unsullied), including all original packing and materials.
- Please provide a valid receipt or proof of purchase with the returned goods. If possible, please include the original email address used when ordering the goods, this will speed up the refund process.
The purchase price will be refunded within 7 days of receipt of the returned goods provided the conditions above have been met. Unfortunately it is not possible to refund “special orders” that have been requested specifically for a customer. We reserve the right to refuse a refund if any item does not meet the above conditions and is deemed to be non-re-saleable.
Returns address: The Mole House, 3 Bowmont Street, Kelso, Roxburghshire, TD5 7JH
We make every effort to ensure your goods arrive in tip-top condition. In the unlikely event your item arrives damaged, please contact us via email or on our contact form within 24 hours and we will arrange a full refund or replacement where possible. After this time we cannot accept responsibility for any damage reported. We may ask you to take a photo of the damaged item and the packing materials in which it arrived in order that we can make any necessary improvements to the way we package our items in the future.
Customer Delivery Requests
If you would like your items delivered to a different address (such as your work address or a friend’s address if your item is a gift), please fill in the delivery address option during checkout (uncheck the box for ‘Use my billing address for my delivery address’). For certain items a signature will be needed on delivery.
If you would like our courier to leave your parcel in a ‘safe place’ (such as with the neighbour/in the porch etc’) then please add this information in the ‘Special Instructions’ section during checkout. We are happy to pass these notes on to the courier but in these circumstances ‘Interior Gifts’ cannot be held responsible for the safety of these items once the courier has left.